Refund policy

Last updated: [add date when you publish]

Credit purchases

Credits are generally non-refundable once a purchase is confirmed, since they unlock immediate access to third-party AI generation. If you experience a technical problem that prevents you from using credits you purchased, contact support and we'll review it individually.

Failed generations

If a voiceover generation fails because of a technical or provider error on our side, the credits used for that specific attempt are automatically returned to your balance — you do not need to request this.

Manual USDT (TRC20) payments

Manual crypto payments go through a verification step before credits are issued:

1. You create an order and receive our wallet address and the exact amount.
2. You send USDT using the TRC20 network only.
3. You submit your transaction hash (and optionally a screenshot).
4. Your order is marked "awaiting verification."
5. We confirm the transaction on the blockchain.
6. Once approved, your credit batch is created, valid for 32 days.

Each transaction hash can only be used once. Sending funds on a network other than TRC20, or to the wrong address, cannot be recovered or credited, since we have no control over other blockchains or wallets.

Trial credits

Trial credits are a one-time bonus for new, verified accounts and have no cash value. They cannot be refunded, transferred, or withdrawn.

Disputes and chargebacks

If you believe you were charged in error, please contact us first at [add your support email] before filing a chargeback with your bank or card provider — we're usually able to resolve billing issues faster directly.

This is a starting template, not legal advice. Consider having a qualified lawyer review it before launch, particularly the crypto payment section.